Melissa Ng Ai Kiang (Country Head for Qualitas Singapore)

Melissa Ng Ai Kiang

Country Head, Singapore

Melissa Ng Ai Kiang is the Country Head for Singapore. She graduated with a Bachelor of Science degree major in Physics from the National University of Singapore in 1985. She obtained an Advanced Diploma in Business Administration from the Association of Business Executive in 1988, a Diploma in Administrative Management from the Institute of Administrative Management in 1989, and a Master’s degree in Business and Administration from the Graduate School of Business, University of Strathclyde, Glasgow, United Kingdom in 2003.

She started her career as a technical planner in Hercules Rubber & Chemical Industries Pte Ltd, a company located in Singapore, from October 1985 until 1987 and later was promoted as a purchasing executive in 1987. She later joined Arcasa Upholstery Pte Ltd located in Singapore, as a buyer responsible for purchasing raw materials for the manufacture of sofa sets from April 1989 until November 1989. In the same company, she was redesignated as a marketing executive from November 1989 until December 1990 and as an administrative and financial manager from January 1991 until January 1993. In January 1994, she joined Kumpulan Medic as an administration manager from January 1994 until December 1996 and was later redesignated as General Manager from January 1997 until June 1997.

She joined our Company in July 1997 as the Chief Operations Officer and was subsequently redesignated as our Director of Business Units. She is responsible for effective operational delivery and the development and management of available resources in terms of service quality and workflow efficiency.